Certified Pharmacy Technician

Walgreens•Sun City, AZ

7d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience. The position supports pharmacy operations by entering and verifying patient and drug information, filling prescriptions, assisting with workflow, handling certain customer and provider calls, processing third-party claims, and supporting inventory and clinical services. The technician follows applicable laws, the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing policy, and company procedures, including those for reporting prescription errors and quality improvement. The role also involves customer service, maintaining pharmacy cleanliness and supplies, supporting relationships with the local medical community, completing assigned training and continuing education, and earning and maintaining PTCB certification or state-required certification or registration. A flexible schedule, including evening and weekend hours, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information correctly and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Greet and assist customers and patients, resolve customer issues, answer questions, model customer-service best practices, and develop relationships with valuable customers.
Comply with the Walgreen Co. Pharmacy Code of Conduct and company policies, including Good Faith Dispensing requirements and procedures for prescription errors and quality improvement.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately to the pharmacist on duty.
Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical professionals and health organizations through provider outreach and detailing.
Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.