Certified Pharmacy Technician

Walgreens•Kentwood, MI

17d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in the use of pharmacy systems and cashiers in the operation of pharmacy cash registers. The technician helps deliver a distinctive customer experience by assisting customers and patients, resolving issues, answering questions, and modeling customer-service best practices. Under pharmacist supervision, the role supports prescription processing and dispensing, pharmacy workflow, cash register operations, claims processing, inventory management, clinical services, and relationships with local healthcare providers. The technician also maintains the Pharmacy Department’s supplies, cleanliness, and orderly appearance and completes assigned training and continuing education.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating products, including taking them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.