Certified Pharmacy Technician

Walgreens•Colonial Heights, VA

About The Position

Assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. Uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports other Pharmacy Department duties. If PTCB certified, may assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy registers. Models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with local healthcare providers. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration process. The position requires attending training, completing assigned learning modules, maintaining continuing education, and keeping current with developments in healthcare and pharmacy. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. Requires a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Follow applicable state, federal, and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide courteous, proactive service.
Model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist with pharmacy practice in compliance with state, federal, and company requirements; review and follow the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify medicines and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection practices and file claims involving pharmaceutical overages, shortages, order errors, or damaged goods.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare communities through provider outreach and other growth activities.
Maintain the Pharmacy Department’s supplies and keep the area clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.