Certified Pharmacy Technician

Walgreens•Irvine, CA

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and Company policies, the Certified Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacists in maintaining workflow. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers. The technician delivers a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, answering questions, and building relationships with customers. Duties include entering prescription information, filling prescriptions, reporting errors, processing third-party claims, handling sales and cash, assisting customers in locating over-the-counter products, answering calls that do not require a pharmacist, and supporting inventory management and department upkeep. The technician may assist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers. The role also supports relationships with the local medical community through provider outreach, maintains knowledge of asset-protection practices, complies with the Pharmacy Code of Conduct and company policies, and completes assigned tasks. The technician must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, attend requested training, complete assigned PPLs, and maintain relevant healthcare and pharmacy knowledge. English fluency is required, except in Puerto Rico. A flexible schedule, including evenings and weekends, is required.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision and in compliance with state, federal, and Company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications, verify the correct medicine, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products and handle customer questions and issues.
Answer telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
If PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.
Deliver a positive customer experience by greeting customers, offering assistance, resolving issues, modeling service practices, and building relationships with valuable customers.