Certified Pharmacy Technician

Walgreens • Cleveland, MS

18d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers on pharmacy systems and pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience.

Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports pharmacy workflow, reports prescription errors, and follows applicable dispensing and quality-improvement policies. Additional duties include customer service, cash register transactions, telephone calls, processing third-party claims, inventory activities, assisting with clinical services, and maintaining the Pharmacy Department. The technician also supports relationships with local healthcare providers and completes assigned training and continuing education.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under direct supervision and in accordance with applicable regulations and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
• Engage customers and patients, offer assistance, resolve customer issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Follow the Walgreen Co. Pharmacy Code of Conduct and company policies, including Good Faith Dispensing requirements.
• Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company procedures related to pharmacy errors and the Quality Improvement Program.
• Register sales on the assigned cash register and collect and handle cash as required.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
• Maintain knowledge of company asset-protection techniques.
• May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Support the Pharmacy Manager and Staff Pharmacist in building relationships with local healthcare providers and conducting provider outreach.
• Help maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
• Maintain respectful relationships with coworkers and comply with company policies and procedures.
• Complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed