Certified Pharmacy Technician

Walgreens•Knoxville, TN

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The position models and delivers a distinctive, positive customer experience. The technician engages customers and patients, offers assistance, resolves issues, answers questions, and supports service best practices. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports workflow and scheduling, reports prescription errors, follows dispensing and quality policies, registers sales, handles cash, assists customers in finding over-the-counter products, handles appropriate calls, processes manual third-party claims, and performs assigned clerical tasks. The role also supports inventory management, asset protection, pharmacy cleanliness and organization, and coordination of clinical services. It may involve collecting and labeling blood or urine samples and supporting outreach and relationship-building with local medical and healthcare communities. The technician completes assigned tasks, maintains respectful coworker relationships, earns and maintains required certification or registration, attends training, completes requested learning modules, and keeps pharmacy and healthcare knowledge current.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification and/or state-required certification or registration as specified for the role.
Comply with applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
If PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers.
Model customer service best practices, build relationships with valuable customers, resolve customer issues, and offer assistance proactively.