Certified Pharmacy Technician

Walgreens•Casa Grande, AZ

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The role models and delivers a distinctive, delightful customer experience. The technician engages customers and patients, offers assistance, resolves issues, answers questions, and models customer-service best practices. Under pharmacist supervision, the technician performs prescription-processing and dispensing support, assists with pharmacy workflow, handles applicable sales and cash-register duties, processes third-party claims, and performs clerical work. The role also supports inventory management, asset protection, clinical services, community-provider relationships, and Pharmacy Department upkeep. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned learning modules, earns continuing-education credits, and maintains knowledge of developments in healthcare and pharmacy. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evening and weekend hours.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications, verify that the medicine is correct, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide customer-service support, including helping customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical merchandise overages, shortages, order errors, or damage.
When needed, assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; attend requested training, complete assigned PPLs, earn continuing-education credits, and maintain relevant healthcare and pharmacy knowledge.