Certified Pharmacy Technician

Walgreens•Colorado Springs, CO

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The role models and delivers a distinctive customer experience. The technician engages customers and patients, offers assistance, resolves issues, answers questions, and builds relationships with valuable customers. Under pharmacist supervision, the technician supports prescription processing and dispensing, pharmacy workflow, cash-register transactions, inventory management, clerical duties, and department upkeep. The position also supports clinical services and coordination with healthcare providers as required. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. The role includes attending requested training, completing PPLs, earning continuing education credits, and maintaining knowledge and skills in healthcare and pharmacy. English fluency in reading, writing, and speaking is required, except in Puerto Rico. A flexible schedule, including evening and weekend hours, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer product and service assistance, resolve issues, answer questions, and model customer-service best practices.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, and damaged goods.
Assist with clinical services as required, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.