Certified Pharmacy Technician

Walgreens•Mooresville, NC

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports customer service, prescription processing, pharmacy workflow, cash handling, inventory management, clerical work, and pharmacy department upkeep. It may also support clinical services and outreach to local healthcare providers and community groups. The technician must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, attend assigned training, complete requested PPLs, and maintain relevant healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications, verify prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer help with products and services, resolve issues, answer questions, and model customer-service practices.
Help customers locate products, including taking them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection knowledge and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.