Certified Pharmacy Technician

Walgreens•El Cajon, CA

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting pharmacists with prescription fulfillment, workflow, customer service, inventory, and other assigned duties. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy registers. The technician helps create a positive customer experience by greeting customers, offering assistance, answering questions, resolving issues, and helping customers locate over-the-counter products. The role supports accurate and compliant prescription processing, reports prescription errors promptly, handles eligible customer calls, processes third-party claims, and assists with pharmacy inventory and department upkeep. The technician may also support clinical services and outreach to local healthcare providers and community organizations. The position includes completing assigned training and continuing education, maintaining knowledge of pharmacy and healthcare developments, and earning and maintaining PTCB certification through the designated training program or as a condition of promotion to senior technician. English fluency in reading, writing, and speaking is required, except in Puerto Rico. Flexible availability, including evenings and weekends, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, obtain PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, and damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
Assist pharmacy leadership in maintaining relationships with local medical professionals and conducting provider outreach to healthcare and community groups.
Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.