Certified Pharmacy Technician

Walgreens • Missouri City, TX

3d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties, following Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive, positive customer experience.

The technician engages customers and patients, answers questions, resolves issues, helps customers locate products, and builds relationships with valuable customers. Under pharmacist supervision, the role supports prescription processing and dispensing, pharmacy workflow, error reporting, cash register transactions, third-party claims, inventory management, clinical services, provider outreach, and maintenance of a clean and orderly Pharmacy Department.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes PPLs, acquires continuing education credits, and maintains knowledge of developments in healthcare and pharmacy.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow Company policies and procedures concerning pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
• Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• Assist the pharmacist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
• Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
• Comply with Company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.
• If PTCB certified, assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers.
• Model customer-service best practices, engage customers and patients, resolve issues, answer questions, and develop relationships with valuable customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed