Certified Pharmacy Technician

Walgreens•Banning, CA

14d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician supports customer service, prescription processing, pharmacy operations, inventory management, clinical services, and department maintenance. The role also requires ongoing training and development, including maintaining applicable certification or registration, completing assigned training and continuing education, and staying current on healthcare and pharmacy developments.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with most valuable customers.
Assist the pharmacist under supervision in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve, count and pour medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and comply with company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for warehouse overages, shortages, order errors, and damaged prescription drugs.
Maintain knowledge of company asset protection techniques.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.