Certified Pharmacy Technician

Walgreens • Toledo, OH

6d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties according to Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy system operations and cashiers using pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience.

Under pharmacist supervision, duties include entering and checking prescription information, retrieving and counting medications, checking for possible interactions, supporting pharmacy workflow, reporting prescription errors, and following dispensing and quality-improvement policies. The technician also handles sales, cash, customer questions, certain calls, third-party claim corrections, clerical work, inventory activities, and department upkeep. The role may support clinical services and help maintain relationships with local medical providers and community organizations.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, earns continuing-education credits, and maintains knowledge of developments in healthcare and pharmacy. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience is preferred.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• If PTCB certified, assist and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash register operations.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
• Retrieve, count, and pour medications; verify medicines and check for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors promptly and follow Company policies concerning pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens healthcare clinics and external providers.
• Help develop and maintain relationships with local medical providers and community groups through provider outreach and detailing.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Comply with Company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
• Earn and maintain PTCB certification through the designated program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend assigned training, complete requested PPLs, acquire continuing-education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed