Certified Pharmacy Technician

Walgreens•Newton, MA

1d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting pharmacists with workflow, reporting prescription errors, handling sales and cash, responding to appropriate telephone calls, processing third-party claims, and supporting inventory management. The technician may assist with clinical services, including collecting and labeling patient samples, and helps maintain relationships with local medical providers and community organizations. The role also includes maintaining the Pharmacy Department’s supplies, cleanliness, and appearance. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned learning modules, obtains continuing education credits, and maintains current healthcare and pharmacy knowledge. The role requires fluency in English and willingness to work a flexible schedule that includes evenings and weekends. Compensation depends on factors such as geography, skills, education, and experience. The position remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions.
If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operations.
Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, pour, and verify medications; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques; and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge and skills.