Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience. The position supports prescription processing, pharmacy workflow, inventory management, clinical services, customer service, and pharmacy department upkeep. It also requires completing training and maintaining relevant certification, registration, knowledge, and continuing education.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service practices.
- Build relationships with valuable customers and provide assistance locating over-the-counter products when possible.
- Assist the pharmacist under supervision in accordance with state, federal, and company requirements, and comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
- Register sales on the assigned cash register and collect and handle cash as required.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for overages, shortages, order errors, or damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help develop and maintain relationships with the local medical community through provider outreach and engagement with healthcare and community organizations.
- Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; PTCB certification is otherwise required for promotion to senior technician.
- Attend requested training, complete PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
