Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The role models and delivers a distinctive customer experience. The technician supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow, reporting prescription errors, processing third-party claims, handling appropriate calls, supporting inventory management, and helping maintain the Pharmacy Department. The position may also support clinical services and outreach to the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends training, completes assigned learning, obtains continuing education credits, and maintains current healthcare and pharmacy knowledge. A flexible schedule, including evening and weekend hours, is required.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Engage customers and patients, offer assistance, resolve customer issues, and answer questions to support a positive customer experience.
- Model and share customer-service best practices with team members and develop relationships with valuable customers.
- Assist the pharmacist under supervision and comply with applicable state, federal, company, and Pharmacy Code of Conduct requirements.
- Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
- Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for overages, shortages, order errors, or damaged prescription drugs.
- Maintain knowledge of company asset-protection techniques.
- May assist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical providers and conduct outreach to health groups, retirement homes, nursing homes, and other forums.
- Help keep the Pharmacy Department supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
