Certified Pharmacy Technician

Walgreens • Madison Heights, MI

6d

About The Position

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. PTCB-certified technicians may also coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.

The technician supports prescription processing, pharmacy workflow, customer service, cash register transactions, claims processing, inventory management, clinical services, and relationships with local healthcare providers. The role also includes maintaining the Pharmacy Department’s supplies, cleanliness, and appearance; following pharmacy policies and quality procedures; and completing assigned training and continuing education. Flexible scheduling, including evening and weekend hours, is required.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.
• Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required as a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision and in compliance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify that medications are correct and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
• Provide customer service by greeting and assisting customers and patients, resolving issues, answering questions, and helping customers locate products.
• Model customer-service best practices and develop relationships with valuable customers.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently.
• Perform clerical duties assigned by the Pharmacy Manager.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply company asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, healthcare clinics, and external providers.
• Help maintain relationships with local medical and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Maintain adequate Pharmacy Department supplies and keep the department clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

Benefits

• The job posting directs applicants to Walgreens’ benefits page for benefit information but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed