Certified Pharmacy Technician - Phone Support

Onco360 • Louisville, KY

19h • Remote

About The Position

This is a Full Time remote opportunity on our phone support team, located in Louisville, KY. After an initial onsite training period, employees will transition to remote work. The role involves assisting healthcare providers and patients via phone, coordinating medication refills, and working with insurance companies on claims and prior authorizations. This position serves as a primary contact for calls from patients and physicians.

Requirements

• Good interpersonal skills
• Excellent verbal, written and customer service skills
• Ability to work independently, meet deadlines and be flexible
• Good organizational skills and detail oriented
• Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
• Ability to perform tasks accurately and efficiently when inputting information
• Licensed/registered pharmacy technician or as required by state law
• Basic math and analytical skills
• Intermediate typing/keyboarding skills
• Pharmacy Technician: 1+ years
• Registered Pharmacy Technician

Nice To Haves

• CPhT and/or CPhT-ADV credentials

Responsibilities

• Assist health care providers and patients by phone; answering questions and requests.
• Communicate with patients and physician office staff to coordinate medication refill deliveries.
• Work with Insurance companies regarding rejected claims and prior authorizations.
• Serve as a primary contact for calls to patients and physicians.

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability
• Paid Volunteer Day
• Floating Holiday
• Referral Incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED