Certified Pharmacy Technician - Phone Support (Outbound)
About The Position
Our specialty pharmacy is located in Scottsdale, AZ. This is a full time, remote opportunity - after onsite training period. We offer a variety of benefits including: Medical; Dental; Vision 401k with a match Paid Time Off and Paid Holidays Tuition Reimbursement Company paid benefits – life; and short and long-term disability Paid Volunteer Day Floating Holiday Referral Incentive. As a member of our Outbound Phone Support team, you will: Assist health care providers and patients by phone; answering questions and requests. Communicate with patients and physician office staff to coordinate medication refill deliveries. Work with Insurance companies regarding rejected claims and prior authorizations. Serve as a primary contact for calls to patients and physicians.
Requirements
- Good interpersonal skills
- Excellent verbal, written and customer service skills
- Ability to work independently, meet deadlines and be flexible
- Good organizational skills and detail oriented
- Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
- Ability to perform tasks accurately and efficiently when inputting information
- Licensed/registered pharmacy technician or as required by state law
- Basic math and analytical skills
- Intermediate typing/keyboarding skills
- Pharmacy Technician: 1+ years
Nice To Haves
- PTCB Certification
- Registered Pharmacy Technician
- Certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone.
Responsibilities
- Assist health care providers and patients by phone; answering questions and requests.
- Communicate with patients and physician office staff to coordinate medication refill deliveries.
- Work with Insurance companies regarding rejected claims and prior authorizations.
- Serve as a primary contact for calls to patients and physicians.
Benefits
- Medical
- Dental
- Vision
- 401k with a match
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life
- short and long-term disability
- Paid Volunteer Day
- Floating Holiday
- Referral Incentive
- $5,000 for employees starting before December 28th , 2026.
- quarterly incentive bonuses
- $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
