Certified Pharmacy Technician (CPT) – Mason Service Center

Mercy Health•Mason, OH

1d•Onsite

About The Position

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. The Certified Pharmacy Technician (CPT) performs technical duties under the direct supervision of a pharmacist related to dispensing medications as prescribed by physicians or other qualified prescribers. This role contributes to outstanding quality control measures in performing duties related to customer service, work environment cleanliness, and medication management. The CPT also acts as a mentor and guide to other support personnel based on proven job expertise.

Requirements

High School Diploma or equivalent (e.g. GED)
Must possess national certification as a Certified Pharmacy Technician (CPhT)
Applied knowledge of insurance processing, customer service, or call center processes and practices
Must demonstrate superior communication skills, both written and verbal
Experience with performing pharmacy related calculations
A positive attitude with a desire to help our members and be engaged with your team
Must have a minimum of one year retail or mail order pharmacy experience
Valid ExCPT Certification provided by the National Health Career Association or Pharmacy Technician Certification Board (PTCB) certification and registration with State Board of Pharmacy (required)

Nice To Haves

Previous experience working in Retail, Ambulatory, Outpatient, Hospital, Acute Care, or Home Infusion Pharmacy (preferred)
Ability to be proactive in a rapidly changing environment
Engage with staff and patients in a professional manner
Possesses problem-solving skills with excellent communication and interpersonal skills
Requires knowledge of pharmacy terminology, medication names, and aseptic technique

Responsibilities

Communicate with existing Bon Secours Mercy Health employees, physician offices, or pharmacies via inbound and outbound calls
Performs excellent customer service by phone with patients and other healthcare workers
Educate patients on company wellness programs and opportunities for cost savings
Communicate and discuss with fellow team members to reach department goals
Assists in purchasing functions to maintain stock levels.
Reorders medications and supplies as indicated
Accurately count and ensure timely delivery of medication orders.
Attaching prescriptions/patient info/financial payment to a patient profile and ensuring that all notated drug/allergy/health conditions are documented properly.
Typing prescription information into electronic pharmacy system such as drug name, strength, quantity, directions, day supply, doctor information and/or transfer information.