Certified Pharmacy Tech at 3147 (Hotline) - Full Time
Wilmington Health PLLC•Wilmington, NC
•Onsite
About The Position
Wilmington Health is seeking a Certified Pharmacy Technician to complete medication refill requests for all patients. This role involves educating patients, clinical staff, and providers on prescription options, and serving as a point of contact for questions regarding prescription fulfillment and prior authorizations. The technician will actively participate in value-based initiatives aimed at improving quality, reducing healthcare costs, and enhancing patient satisfaction and health outcomes related to medications and prescriptions.
Requirements
- Certified Pharmacy Technician
- Customer service experience
- Experience working in the pharmacy setting
- Certified Pharmacy Tech
Nice To Haves
- Versed in NextGen and Prior Authorization software (ex. CoverMyMeds)
Responsibilities
- Accurately process refill requests or prescription clarification requests within 48 business hours of receiving.
- Calculate appropriate quantity of medication prior to sending to designated pharmacy.
- Accurately send medication refill requests and ensure criteria is met if no protocol for provider/department is available and recommend changes or additional protocols as appropriate.
- Manage ERX by accurately completing tasks from the assigned inbox to complete in medication modules.
- Accept and process all prescription requests via portal/phone/voicemail/FAX during working hours with high level of customer service.
- Reconcile and process all unmatched requests pending in the “Unmatched refills” inbox within 48 hours.
- Assist in completing Prior Authorizations and educating WH staff in Prior Authorization process and other initiatives to increase patients’ ability to obtain needed medications.
- Demonstrate how to add a new pharmacy to patient charts and ensure updated and accurate information and documentation for all patients.
- Report discrepancies in medication requests for the prescribing provider to review.
- Be well versed, up to date, and compliant with local and federal laws pertaining to requirements of controlled substance medications.
- Consistently provide excellent customer service internally and externally. Identify and initiate opportunities to improve patient satisfaction scores and outcomes.
- As assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
