Certified Peer Support Team Lead

RHA Health Services • Lenoir, NC

19d

About The Position

RHA Health Services is hiring a Certified Peer Support Team Lead to supervise certified peer support staff and coordinate services for individuals with substance use and mental health needs in residential, school, workplace, and community settings. The role coordinates and monitors the services and supports identified in each person’s Person Centered Plan, while also carrying an individual caseload and providing direct peer support. The position is based in Caldwell County, with some travel to surrounding counties potentially required. The schedule is traditionally Monday through Friday with flexibility and may include some evenings or weekends; there is no on-call expectation. Pay is $47,000–$52,000, depending on experience.

The team lead supervises and directs staff to provide quality services, including hiring, training, assigning and reviewing work, appraising performance, and addressing employee concerns. The role collaborates with a multidisciplinary team, develops and updates person-centered plans, completes service authorizations and required documentation, and helps individuals manage the effects of psychiatric symptoms or substance dependence on daily living and personal development.

RHA describes its mission as helping individuals with intellectual and developmental disabilities, mental health needs, and/or substance use needs live their best lives by providing a safe and healthy environment and creating opportunities for personal outcomes. The organization has provided services for over 30 years and operates in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

Requirements

• Must hold North Carolina Certification as a Peer Support Specialist.
• Must qualify as a Qualified Professional under the applicable service definition requirements.
• Must meet the education, experience, licensure, and certification requirements specified by the service definition for the service being provided.
• Must have general working knowledge of North Carolina’s human services delivery system.
• Must have a valid driver’s license and auto insurance.
• Must complete applicable pre-employment screening, including criminal background checks and registry checks; drug testing; education verification; and other credentialing based on position requirements.
• For positions requiring driving, proof of driver’s license, driver’s insurance, and a vehicle may be required if transportation for individuals is part of the role.
• For the Qualified Professional pathway based on a human-services master’s degree: a master’s degree and one year of full-time post-graduate accumulated MH/DD/SA experience with the population served.
• For the Qualified Professional pathway based on a human-services bachelor’s degree: a bachelor’s degree and two years of full-time post-bachelor’s accumulated MH/DD/SA experience with the population served.
• For the Qualified Professional pathway based on a non-human-services bachelor’s degree: a bachelor’s degree and four years of full-time post-bachelor’s accumulated MH/DD/SA experience with the population served.
• The Qualified Professional definition also allows qualifying human-service professional licensure, provisional licensure, certification, registration, or permit; a registered nurse licensed in North Carolina must also have four years of full-time accumulated MH/DD/SA experience with the population served. The QP function may also be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS).

Nice To Haves

• Employee supervisory experience.
• Experience with Electronic Medical Records (EMR).

Responsibilities

• Supervise certified peer support team members and direct their work to support quality services.
• Serve as the primary contact and coordinator of services for individuals with substance use and mental health needs in residential, school, workplace, and community settings.
• Coordinate and monitor the services and supports identified in each person’s Person Centered Plan.
• Carry an individual caseload and provide direct peer support services.
• Lead or co-lead peer support groups.
• Collaborate with a multidisciplinary team to ensure quality care.
• Develop person-centered plans and complete quarterly updates documenting progress or lack of progress toward treatment goals.
• Complete Service Authorization Requests as needed and ensure current service authorization is in place before services are provided.
• Help minimize the effects of psychiatric symptoms or substance dependence that interfere with daily living and personal development.
• Document services, including daily service notes, person-centered plans, WRAP plans, authorizations, and other required records.
• Provide direct supervision and support to CPSS team members, including problem-solving, scheduling, maintaining boundaries, accessing community resources, and reviewing and approving progress notes.
• Provide employees with individual-specific training and training in the knowledge, skills, and abilities required for the population and age served.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward employees and apply corrective action; address complaints; and resolve problems.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health and insurance benefits for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed