Certified Optician

Houston Eye Associates•Houston, TX

9d•Onsite

About The Position

Contributes to the organization by providing efficient optical skills to patients for their eyewear needs. The Optician possess a wide range of knowledge applicable to eye care and current eyewear and ensures patients are fitted with frames that fit their needs and lifestyle.

Requirements

Demonstrate self-motivation.
Communication skills.
Customer service skills.
Manual dexterity to adjust eyeglasses.
Skilled in the use of manual lensometer.
High School Diploma or equivalent
Obtain ABO (ABOC) certification required. Applicants without certification will have a one-year grace period to obtain.
Three (3) years or more experience in optical dispensary and operations.
Extensive experience and understanding of all aspects of operations related to modern optical dispensary.

Responsibilities

Provides excellent customer service to patients.
Ensures that patients are properly educated regarding their visual needs and available lens options.
Maintains emphasis on profitable operations while satisfying patient needs.
Works with other managers to ensure comprehensive completion of all operational tasks.
Styles, measures, adjusts, sells, and dispenses eyewear.
Notify patients of eyewear progress/arrival.
Ensures that all dispensary-related objectives are met.
Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
Provides guidance and retains knowledge of vision insurance policies.
Review and verify accuracy of eyewear prescriptions.
Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
Manages the efforts for properly filing insurance for eyeglass claims.
Travel may be required to surrounding HEA offices to provide Optician coverage when needed.
Schedule appointments
Order & check in contacts
Check Voicemail and take care of inquiries
Insertion Removal Training
Scan Invoices for Hard Contacts
Handle patient complaints, refunds concerns
Verify/File insurance for contact purchases