Certified Optical Manager - Old Orchard

Warby Parker • Skokie, IL

1d • Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves using professional skills and product expertise to create excellent customer experiences, assisting customers with their eyewear needs, and leaving them excited about Warby Parker glasses. The manager will also act as a coach and team player, leading the store's Opticians and consulting customers. The ideal candidate is a lifelong learner, embraces challenges, fosters a positive work environment, and contributes to Warby Parker's growth.

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
• 2+ years of experience in a management position
• Strong leadership and mentoring skills
• Ability to exhibit model behavior, drive optical metrics, and adhere to strict optical standards
• Ability to operate with a high sense of professionalism and open-mindedness when making decisions
• Clear and effective communication skills, able to break down technical terms for customers
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for self and team in a fast-paced environment
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

• Passionate about the eyewear and retail industries
• Dedicated to going above-and-beyond to make customers and teammates happy
• Takes work seriously, but not oneself

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, as well as customer requirements and requests
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, anticipating staffing needs and overseeing Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture and leverage company resources to increase employee engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Benefits

• Competitive base salary/hourly rate
• Variable compensation for eligible employees
• Overtime pay for non-exempt employees (if required to work more than 40 hours)
• Health, vision, and dental insurance (full-time)
• Life and AD&D Insurance (full-time)
• Paid sick leave (full-time and part-time)
• Paid Holidays (full-time)
• Vacation days per year (full-time)
• Retirement savings plan (401(k)) (full-time)
• Parental leave (non-birthing parents included) (full-time)
• Short-term disability (full-time)
• Employee Stock Purchase Plan (full-time and part-time)
• Employee Assistance Program (EAP) (full-time and part-time)
• Bereavement Support (full-time)
• Optical Education Reimbursement (full-time)
• Free eyewear (full-time and part-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed