Certified Ophthalmic Assistant- Lexington

Mass General Brigham•Lexington, MA

12d•$28 - $43•Onsite

About The Position

Under the supervision of a licensed clinician, the Certified Ophthalmic Assistant (COA) supports comprehensive eye care in an outpatient clinic and/or procedural setting. The role combines hands-on patient care, diagnostic testing, clinical support, and administrative responsibilities to promote an efficient and positive patient experience. The position is onsite at Massachusetts Eye and Ear Infirmary in Lexington.

Requirements

High school diploma or equivalent.
Certified Ophthalmic Assistant (COA) credential from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
At least 6 months of experience in a supervised ophthalmology clinic or completion of the International Council of Accreditation (ICA) Assistant-level training program.
Foundational knowledge of ocular terminology, eye anatomy and physiology, common ocular diseases and disorders, ophthalmic procedures, and pharmacology.
Strong interpersonal and customer service skills, including the ability to build positive relationships with patients, families, and care team members.
Ability to provide age-appropriate care and adapt communication and support to individual patient needs.
Strong verbal and written communication skills.
Ability to manage multiple priorities and adapt in a fast-paced, high-volume clinical environment.
Ability to work independently and collaborate effectively with physicians and other care team members.
Strong critical-thinking and problem-solving skills, including making appropriate decisions within the scope of practice.
Proficiency with computers and Microsoft Office Suite.

Responsibilities

Conduct vision and ocular tests, imaging studies, and assessments to prepare patients for comprehensive eye examinations.
Identify and administer diagnostic ophthalmic medications and eye drops according to established protocols and clinician direction.
Prepare for and assist with minor ophthalmic procedures, including medical laser treatments, injections, cryotherapy, and oculoplastic procedures, under an ophthalmologist’s supervision.
Obtain and document vital signs as needed for procedures and other clinical purposes.
Keep examination rooms and clinical areas stocked with medical and ophthalmic supplies.
Clean, calibrate, and perform routine maintenance on ophthalmic equipment according to manufacturer recommendations and hospital infection control standards.
Handle, store, and transport specimens, instruments, and medications according to safety and clinical protocols.
Support administrative functions such as patient call triage and in-basket management, as assigned.
Provide coverage across ophthalmology services and locations as needed to support department operations.
Follow hospital policies and applicable federal, state, and local regulations, as well as Joint Commission and other applicable standards.