Certified Medical Office Assistant (NY HELPS) - FT - Day Shift

ECMC•Buffalo, NY

4d•Onsite

About The Position

The work involves performing clerical and patient oriented clinical tasks and direct patient care at the Erie County Medical Center Corporation. This is a paraprofessional position responsible for assisting with patient screening, registration, appointment scheduling and discharge, performing routine patient point of care screening and clerical functions. Work is performed under the direct supervision of a higher level technical or professional employee with leeway for the exercise of independent judgment. Supervision is not a function of this position.

Requirements

Graduation from high school or possession of a high school equivalency diploma
Completion of a one (1) year Medical Office Assistant Program; or Completion of a Medical Office Assistant Program which is less than one (1) year in duration and Medical Office Assistant experience in a clinic or healthcare setting that together equals one (1) year.
Good knowledge of medical terminology and medical secretarial procedures
Good knowledge of applicable laws, rules, regulations and accreditation standards as they relate to patient registration
Good knowledge of assigned clinical area
Ability to use electronic software and a computer terminal
Ability to communicate effective, both orally and in writing
Ability to perform routine clinical tests in a competent and efficient manner
Willingness to float to other clinical areas
Ability to communicate effectively, both orally and in writing
Strong customer service skills
Ability to use an alpha-numeric keyboard
Ability to establish and maintain effective working relationships with a diverse constituency
Ability to utilize a variety of electronic software applications
Sound professional judgment
Tact
Confidentiality
Capable of performing the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Possession of a Medical Office Assistant Certification within twelve (12) months of appointment and maintenance throughout duration of appointment.

Responsibilities

Pre-registers and/or Registers patients using computer information systems
Enters orders, obtains patient results, schedules patient appointments, gathers demographic information including payer information and inputs into computer information systems, obtains signatures where/when necessary
Obtains insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire
Performs work related to patient health insurance eligibility such as obtaining and verifying preauthorization approval for procedures, receiving authorization errors and making corrections to errors
Inputs information into the electronic computerized system
Verifies third party payers using telephone or online verification systems
Determines insurance co-payments due from patient at time of service; collects required amounts at time of pre-registration and/or registration and issues receipts
Utilizes electronic medical record to process physician orders and referrals
Provides feedback to appropriate person of missing/incorrect information so it can be obtained at the point of service
Refers patients to staff responsible for developing contractual payment plans
Performs point of care testing and documents results
Obtains and records vital signs; and reports abnormal findings to Registered Nurse
Performs 12 lead EKG’s
Processes and distributes incoming facsimiles
Stocks exam rooms as needed, orders medical supplies and checks and changes sharp containers as needed
Adapts to new products and procedures in a timely manner
Attends staff meetings and annual in-service programs as well as other programs pertinent to assigned clinical area
Complies with applicable federal and state regulatory agency guidelines, including Health Information Portability and Accountability Act of 1996 (HIPAA) privacy standards, established departmental policies and procedures, objectives, quality assurance, safety, environmental, infection control standards, etc.