Certified Medical Assistant, AM Admitting

Valley Health•Winchester, VA

2d•Onsite

About The Position

Under the supervision of the START Clinic Nurse and/or Nurse Practitioner, performs medical assistant specific tasks. Greets patients, activates files and prepares patients as needed to move patient through their phone and/ or office appointment. Performs other duties as required.

Requirements

High School Diploma or GED is required.
Completion of a Medical Assistant certification program course and certification required within 6 months of hire.
Medical Assistant certification is required within 6 months of hire.
BLS Certification (Basic Life Support) – American Heart “Healthcare Provider (HCP) – AHA Approved required.
New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.
Must be adaptable to various working conditions and job demands.
Must demonstrate patience, understanding and good communication skills.
Must have ability to give attention to detail and to be resourceful.
Must maintain a professional attitude and be accountable and sensitive to the needs of patients as well as internal and external customers.
Knowledge of medical terminology.
Exceptional communication (verbal and written) and customer service skills necessary for interaction with patients, visitors and staff.
Multi-tasking skills necessary for performing day to day functions in a stressful, dynamic work environment.
Must be able to function independently and as a team member.
Must be flexible, dependable and promote a professional image.
Ability to maintain confidentiality.
Knowledgeable in cognitive, physical, emotional and chronological states of human growth and development.
Competent to provide assessment, care and treatment appropriate to the age group of the patients served.

Nice To Haves

Keyboarding skills preferred.

Responsibilities

Reviews and updates medical records ensuring all patient information is properly documented in accordance with expectations.
Based on previous and current assessments (i.e. vital signs, chart review, patient symptoms), recognizes changes in the patient’s condition and communicates these changes to the provider in a timely manner.
Provides competent assessment, care and treatment appropriate to the age of patients.
Delivers care in a manner that preserves patient autonomy, dignity and rights.
Recognizes and reports to appropriate personnel if signs of child, elder or domestic abuse are noticed.
Performance of on-site tests and procedures inherent to practice setting (i.e. phlebotomy, EKG).
Completes routine office clinical functions including but not limited to processing patient phone calls and processing faxes in an accurate and timely manner.
Accurately and efficiently prepares patient/room/supplies/equipment.
Provides education to the patient that includes but is not limited to treatment plan, procedures, medications and general health information.
Accurate scheduling of tests, procedures, and consultations with appropriate patient notification.
Ensures information is documented in patient’s medical record.
Accurate scheduling of office appointments.
Utilizes site specific test tracking procedure to ensure all diagnostics are completed and results reported by patient according to policy.
Maintains tracking logs pertinent to the medical practice (i.e. medication, Glucometer control, critical lab).
Adheres to organizational policies and procedures including those involving HIPPA and safety standards (i.e. biohazard disposal, national patient safety goals, medical record release).
Uses a pleasant demeanor when interacting with patients and visitors.
Ensures outside records are available when applicable to the patients care plan.
Demonstrates appropriate phone etiquette.
Utilizes appropriate customer services techniques when interacting with challenging customers.
Accurate scheduling of all appointments.
Responds to patient and customer complaints in a timely manner.
Notifies appropriate staff of resolution.
Utilizes resources as necessary to obtain answers to questions encountered while completing job duties.
Identifies own educational needs; set goals for self-growth.
Meets attendance policy.
Completes mandatory in-services.
Completes work assignments in an organized, accurate, and timely fashion.
Assists in keeping exam rooms/supply storage areas adequately stocked and cleaned while ensuring supplies are not expired.
Serves as a resource by assisting in orientation and ongoing education of other staff.
Responsible for ensuring continual preparedness by participating in activities, education, and successfully demonstrating knowledge in the performance of daily duties.
When requested, actively participates in mock surveys, committees or other activities related to federal/state/Joint Commission regulations.
Provides prompt and accurate data collection and reporting.
Documents or notifies appropriate personnel of concern/safety issues and makes suggestions for improvement.

Benefits

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
health savings account
flexible spending account for childcare
life insurance
short-term and long-term disability
professional development
discounts to on-campus dining