Certified Medical Assistant, Outpatient Center, ENT, 8a-5p

UofL Health•Louisville, KY

9d•Onsite

About The Position

The Certified Medical Assistant assists the medical team in providing quality care to patients at UofL Health’s outpatient ENT center. Duties include patient triage, obtaining vital signs and medical histories, performing EKGs and injections, and using the electronic health record. The role also supports physicians with examinations and minor procedures, coordinates appointments and surgery schedules, assists with authorizations and patient paperwork, and helps maintain office operations and patient confidentiality.

Requirements

High school diploma or GED/equivalent.
Medical Assisting certification from a nationally recognized organization, such as CMA, CCMA, or RMA.
Basic Life Support (BLS) certification accredited by the American Heart Association (AHA).

Nice To Haves

Medical Assisting degree.
One year of medical assisting experience in a medical facility or documented evidence of a completed externship in a medical office.

Responsibilities

Obtains medical histories, triages patients, and records vital signs.
Reconciles medication lists in the electronic health record (EHR).
Responds to tasks in a timely and appropriate manner.
Reports abnormal results, such as laboratory results, to the physician immediately.
Ensures appropriate patient information is scanned into the EHR.
Assists physicians in exam rooms as needed, including suture or staple removal, dressing changes, and minor surgical procedures.
Contacts medical facilities or departments to schedule surgeries, tests, or hospital admissions.
Codes diagnoses and procedures appropriately to obtain insurance authorizations or appeals.
Explains surgical procedures and processes to patients and families.
Maintains physicians’ surgery schedules.
Answers a multi-line phone system, triages calls, and directs messages to appropriate personnel and locations.
Schedules new and established patient appointments and registers patients by obtaining paperwork, insurance cards, and copayments.
Maintains clean exam rooms.
Completes KASPER queries for appropriate medications.
Completes school or work statements, FMLA paperwork, and other patient forms.
Checks patients out and schedules necessary follow-up appointments.
Orders office supplies, maintains the waiting area, and prepares new-patient packets.
Performs general office maintenance and housekeeping.
Completes reporting and tracking as requested.
Maintains compliance with company policies, procedures, and standards of conduct.
Complies with HIPAA privacy and security requirements and maintains confidentiality.
Performs other duties as assigned.