Certified Medical Assistant (CMA) - Heritage Internal Medicine

Duke Careers•Wake Forest, NC

1d•$7,500•Onsite

About The Position

Duke Primary Care Heritage Internal Medicine provides comprehensive care for adults, offering services such as annual physicals, preventive care, chronic condition management, acute illness treatment, diabetes education, nutrition counseling, immunizations, and women's health screenings. With seven to eight providers, the clinic sees over 140 patients daily, ensuring quality, personalized care for individuals aged 18 and older. Lab testing is also available for added convenience. Duke Health is committed to compassionate care that changes the lives of patients, their loved ones, and the greater community. Duke Primary Care offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Requirements

High school or GED graduation is required.
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
Knowledge of sterile techniques and procedures relevant to the work performed.
Familiar with the procedures for administering both routine and special patient treatments.
Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
Knowledge of infection control procedures and safety measures, with age-specific competency.
Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
Able to document and communicate information clearly while building effective relationships with patients and staff.
Typing skills and knowledge of medical terminology (Levels II and III).

Nice To Haves

Graduation from an accredited Medical Assistant program is strongly preferred (Level I).
Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred (Levels II and III).
At least 1 year of clinical experience as a Medical Assistant in a clinical setting (Level II).
At least 3 years of clinical experience as a Medical Assistant in a clinical setting (Level III).
1 year of experience will be provided for an Associate degree in Medical Assisting (Level III).
Applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Ability to independently seek resources and work collaboratively with others.

Responsibilities

Collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
Assists medical staff, gathers and prepares lab samples, conducts basic lab tests, performs EKGs, removes sutures/staples, changes dressings, educates patients and families about care, and documents in records.
Disposes of contaminated supplies, processes instruments, cleans medical equipment, calls in prescriptions, prepares and gives medications as instructed by the doctor, and handles prescription refills.
Performs other clinical tasks as assigned by the doctor.
Greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling.
Coordinates hospital admissions, lab services, and updates medical records.
Completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
May assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.