About The Position

The Certified Medical Assistant II supports the healthcare team and patients and families in identifying and meeting comprehensive needs while promoting health, well-being, and safety. The role performs clinical tasks as directed by providers, maintains accurate chart documentation, participates in professional development, and may assist with front-office duties. The position contributes to an efficient, patient-focused environment and emphasizes patient care standards, clinical competency, accountability, relationship-based care, and growth within the MA Clinical Ladder. The Medical Assistant assesses patients’ physical, psychosocial, cultural, and spiritual needs through observation, interview, and review of medical records and clinical data; evaluates patient responses and reports findings to the responsible provider. The role performs therapeutic and diagnostic interventions, helps develop and implement care plans with the interdisciplinary team, supports patient education and engagement, and may precept or mentor new staff and medical assistant students.

Requirements

  • High school diploma or GED.
  • Basic Life Support (BLS) through the American Heart Association.
  • National certification as a Certified Medical Assistant, Certified Clinical Medical Assistant, or Registered Medical Assistant through AAMA, AMT, ARMA, NAHP, NHA, or NCCT.
  • Successful completion of all Medical Assistant Core Skills and additional specialty-specific competencies defined within the Scope of Practice for Medical Assistants.

Nice To Haves

  • Completion of a Medical Assisting Program, Trade School, or Technical School.
  • Completion of an EMT Program, Trade School, or Technical School.

Responsibilities

  • Assess patients’ physical, psychosocial, cultural, and spiritual needs through observation, interview, and review of medical records and clinical data; evaluate responses and report to the responsible provider.
  • Perform clinical, therapeutic, and diagnostic interventions, including vital signs, mini treatments and procedures, prevention services, previsit planning, postvisit follow-up, and medication refills under protocol for existing treatment plans.
  • Help ensure efficient patient flow through the clinic.
  • Contribute to developing and implementing patient plans of care in collaboration with the interdisciplinary team.
  • Identify barriers to patient participation in individualized care plans and ability to self-manage health conditions to support care planning and coordination.
  • Assess patient and family health literacy, learning barriers, readiness, needs, and ability; provide education and evaluate its effectiveness.
  • Encourage patient engagement using motivational interviewing, evidence-based self-management support protocols, tools, and teach-back methodology.
  • Maintain accurate chart documentation.
  • Participate in professional development and growth within the MA Clinical Ladder.
  • Potentially assist with front-office duties.
  • Precept and mentor new staff or medical assistant students as needed.
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