Certified Medical Assistant (CMA) - Neuro Clinic

Duke Careers•Durham, NC

26d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke University Hospital is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke University Hospital Neurology Clinic 1L seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together! The Neuro Center Clinic (1L) at Duke South Clinic is a hospital based clinic. Patient population includes a variety of neurological disorders including general neurology, epilepsy, multiple sclerosis, sleep, cerebrovascular conditions, and neuromuscular conditions. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.

Requirements

High school or GED graduation is required.
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
Knowledge of sterile techniques and procedures relevant to the work performed.
Familiar with the procedures for administering both routine and special patient treatments.
Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
Knowledge of infection control procedures and safety measures, with age-specific competency.
Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
Able to document and communicate information clearly while building effective relationships with patients and staff.
Typing skills and knowledge of medical terminology (Levels II and III).
Ability to independently seek resources and work collaboratively with others.

Nice To Haves

Graduation from an accredited Medical Assistant program is strongly preferred.
Previous clinic or ambulatory care experience strongly preferred.
Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred.
Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. (Level II)
Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. (Level III)
Applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III, and IV.

Responsibilities

The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
Performs other clinical tasks as assigned by the doctor.
The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling.
They coordinate hospital admissions, lab services, and update medical records.
The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.