Certified Medical Assistant (CMA/RMA/CCMA/NCMA)

Piedmont HealthCare PA • Huntersville, NC

3d • Onsite

About The Position

This position, located in our Huntersville office, will serve as a referral coordinator, processing both diagnostic and referral orders for providers. This includes obtaining authorizations, as required, sending referral information and including required clinical documentation to designated providers/facilities, and tracking scheduling information to determine whether/when patients are seen for follow-up purposes. The role is responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. It also includes appointment scheduling and chart management, and providing information to patients to ensure they can fully utilize and benefit from clinic services, while conveying a positive image of the clinic. The role may be assigned to a specific medical specialty to assist with patient care related to that specialty.

Requirements

• High school diploma, some college preferred.
• Completed accredited MOA program, including externship.
• Minimum of one-year work experience in public contact job, preferably service related.
• Experience in health care or a practice setting.
• Maintain Certified Medical Assistant status thru American Association of Medical Assistants, certification as Registered Medical Assistant with American Medical Technologists, CCMA through National HealthCareer Association, NCMA through National Center for Competency Testing or CDT through Association of Certified Dermatology Techs.
• Maintain CPR certification.
• Knowledge of health care field and medical specialty.
• Knowledge of specific assisting tasks related to particular medical specialty.
• Knowledge of information that must be conveyed to patients and families.
• Skill in performing tasks appropriately.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.

Responsibilities

• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; injections; charting (to include patient vital signs and weight); relaying instructions to patients/families and pharmacies; answering calls and providing pertinent information. Phlebotomy as assigned by the office.
• Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing documents and ensuring information is completed and filed appropriately.
• Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
• Fulfills organization responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
• Maintains OSHA/HIPPA Compliance as assigned to include: updating manuals; first responder for employees with exposures/incidents.
• Other responsibilities or duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED