Remote Certified Medical Assistant – Medicare Wellness Screenings (Bilingual Preferred)

Welltality • Jacksonville, FL

25d • Remote

About The Position

Welltality is seeking a dependable, detail-oriented Certified Medical Assistant (CMA) to join our growing remote team. This role is ideal for someone who thrives in a structured, phone-based environment and enjoys making a direct impact on patient care. As a CMA with Welltality, you will play a key role in completing Medicare Annual Wellness Visit (AWV) pre-screenings and helping patients stay on track with their healthcare.

Requirements

• Certified Medical Assistant (required)
• Comfortable working in a fast-paced, metrics-driven environment
• Highly dependable with strong time management and accountability
• Tech-savvy with experience using EMRs and Microsoft Office
• Must have a quiet, distraction-free workspace
• Must be able to remain fully engaged and available during scheduled hours
• Reliable internet connection required

Nice To Haves

• Previous experience in phone-based or call center work strongly preferred
• Excellent communication and patient engagement skills
• Bilingual (Spanish) is a plus

Responsibilities

• Conduct Annual Wellness Visit questionnaires over the phone with patients
• Make outbound calls to schedule and complete screenings
• Accurately document patient information in EMR systems (NextGen, etc.)
• Identify eligible patients and assist with scheduling
• Maintain clear, professional communication with patients and clinic staff
• Ensure all documentation is complete, accurate, and compliant
• Meet daily and monthly performance expectations

Benefits

• Monthly performance-based bonus opportunities
• Consistent full-time hours
• Supportive team environment with ongoing coaching and feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed