Certified Medical Assistant - West Greenville
About The Position
iTrust Wellness is seeking an actively certified Medical Assistant to join our outpatient mental health practice in Greenville, SC. This role is primarily focused on patient services (approximately 70% administrative/patient-facing and 30% clinical). It's ideal for individuals with a strong interest in mental health, excellent communication skills, and a passion for delivering outstanding patient experiences in a collaborative, team-oriented environment. We value adaptable, tech-savvy team members motivated to support efficient, high-quality patient care. This position blends front-office coordination with limited clinical responsibilities to support providers and ensure a seamless patient experience.
Requirements
- High school diploma or equivalent
- Current Certified or Registered Medical Assistant credential (in accordance with state laws), maintained in good standing
- Current CPR/BLS certification
- Strong interpersonal and communication skills
- Ability to multitask, prioritize responsibilities, and work in a fast-paced environment
- Knowledge of HIPAA and patient confidentiality standards
Nice To Haves
- Experience or interest in the mental health field
- Previous experience in a front desk, patient services, or administrative role in healthcare settings
- Familiarity with EMR systems
- Proficiency in Microsoft Office (Word, Excel, Teams)
- Experience in a private practice or outpatient setting
Responsibilities
- Managing incoming and outgoing patient communication (phone calls, messages, and other correspondence) and documenting interactions accurately
- Scheduling, rescheduling, and confirming appointments
- Checking patients in and out, collecting payments, and coordinating follow-up appointments
- Assisting patients with general questions regarding services, forms, and office policies
- Gaining proficiency in the EMR system to enhance workflow and patient satisfaction
- Completing prior authorization requests for medications
- Communicating with pharmacies and other medical offices regarding prescriptions and care coordination
- Maintaining accurate patient records in accordance with HIPAA guidelines
- Collaborating closely with providers and administrative staff to ensure smooth daily operations
- Supporting company culture and upholding organizational values
- Assisting with staffing needs at other iTrust Wellness locations as needed
- Performing additional duties as assigned
- Collecting vital signs as needed
- Administering clinical testing, including UDS panels and GeneSight swabs
- Preparing and administering injectable medications when required
- Maintaining clinical supplies and medication inventory
- Maintaining active certification
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
