Certified Medical Assistant

SelectQuote, Inc.•UNAVAILABLE, Remote

3d•Remote

About The Position

SelectPatient Management, a subsidiary of SelectQuote, is seeking a Care Navigator to provide ongoing proactive patient services through regular communication and personalized care plans for patients participating in the Chronic Care Management Program. This is a work-from-home position located anywhere in the continental US. The Care Navigator will assess patient health status, address concerns, and facilitate access to community resources to improve overall well-being. Key responsibilities include patient education and support, consistent patient check-ins, detailed documentation, and care coordination across various healthcare providers. The goal is to improve patient health and well-being by reducing care gaps, developing lifestyle goals, connecting patients to resources, and facilitating access to doctors to help manage chronic conditions.

Requirements

Certified or Registered Medical Assistant required.
2 or more years of experience in healthcare or a related field.
Ability to work full-time (40 hours per week).
Empathetic and active listener.
Effective time management skills and demonstrates the ability to maintain focus and productivity in a remote setting consistently meeting deadlines and performance goals.
Maintain a strong sense of responsibility and accountability ensuring productivity and performance standards are consistently met in a remote environment.
Engage fully with colleagues and teams remotely ensuring effective communication active participation and seamless teamwork.
Effectively and appropriately communicate with doctors and healthcare professionals ensuring clarity professionalism and accurate information exchange to support patient care and coordination.
Strong communication and interpersonal skills (written and verbal).
Proficient computer skills including Electronic Health Record Microsoft programs and Google Suite.
Ability to work well independently in a fast-paced results-driven remote work environment.

Nice To Haves

3-5 years of experience preferred.
Family practice internal medicine and geriatrics office experience preferred.

Responsibilities

Provide ongoing proactive services through monthly calls.
Review the patient's current health status and appropriately escalate concerns to the physician via the escalation protocols.
Providing education related to medical conditions and factors impacting patient’s health.
Setting health-related goals based on medical conditions & patient’s priorities.
Identifying and assisting in closing clinical and non-clinical care gaps.
Empowering patients to make sustainable health behavior changes to improve their well-being.
Continually providing motivation encouragement and support.
Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols).
Sharing community resource options to help patients access the necessary resources at the right time (e.g. transportation food).
Respond to patients providers and team leaders.
Create update and maintain care plans using SelectPatient Management's proprietary software.
Achieve monthly call goals based on Supervisor Care Navigator advisory on assigned patient caseload. Typically the expectation is CNs are making 40+ phone calls and/or 11+ patients billed per day.
Maintain productivity and quality metrics as defined.
Attend weekly team huddles to discuss organizational and team goals as well as strategies to best serve our patient population.