000220 - Medical Assistants - Certified Medical Assistant - Daly City

Panoramic Health•Daly City, CA

1d•Onsite

About The Position

The Certified Medical Assistant role involves both administrative and clinical duties within a medical setting. Key responsibilities include managing patient check-in and check-out, handling phone calls, verifying insurance, scheduling appointments, collecting payments, preparing patients for examinations, assisting with procedures, and performing diagnostic tests. The role requires meticulous record-keeping using electronic health record systems and adherence to privacy regulations.

Requirements

Completion of an accredited Medical Assistant program.
Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) Certified or other equivalent certification organization.
At least 1-year of relevant medical assistant experience in a physician office.
Broad understanding of clinical operations and physician office practice.
athenaClinicals electronic health record experience.
Experience with other secure clinical communication and billing applications such as PMD soft.
Demonstrates knowledge and understanding of HIPAA and other patient privacy laws.
Maintains rigorous confidentiality of all medical, financial, or other sensitive materials and information.
Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
Basic knowledge of medical examination, diagnostic and treatment room procedures.
Knowledge of medical terminology.
Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current CPR certification preferred.
Nephrology medical office or dialysis experience highly preferred.

Responsibilities

Greets patients and performs Check-in/Check-out procedures accurately and efficiently.
Collects co-pays and outstanding patient balances.
Prints orders and educational materials for patients.
Schedules procedures and obtains necessary insurance and payment information.
Answers phone calls promptly and schedules appointments.
Maintains assigned clinical inboxes in the athenaClinicals electronic medical record system.
Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and vaccination recording.
Assesses patient symptoms, reactions, and physical condition, and records all data in athenaClinicals.
Determines response priority and level for patient telephone calls and portal messages, consulting with providers and documenting appropriately.
Collects specimens and follows CLIA regulations.
Assists with facilitating referrals to specialty care, imaging, or laboratory studies.
Coordinates with others to ensure patients are appropriately set up for required lab studies or imaging.
Calls patients with test results or instructions as provided by the physician or other healthcare providers.
Prepares for patient office visits and prepares lab work in patient charts.
Makes patient reminder calls for lab work.
Scans and attaches patient medical records and administrative documents in athenaClinicals.
Reviews and processes incoming faxes and flow labs that are not electronically sent.
May participate in preparing payment batches and maintaining accurate office cash transactions.
Processes medication authorizations and refills.
Organizes drug sample closet and discards expired medications appropriately.
Reschedules patients as appropriate by maintaining the athenaclinicals automated appointment scheduling reminder system.
Maintains appointment waitlist and schedules appointments from the waitlist when feasible.
Exercises sound judgment when dealing with challenging and stressful situations.
May occasionally act as a trainer for other medical support staff or students.
Performs other duties and responsibilities as required, assigned, or requested.