About The Position

The Certified Medical Assistant (MA) supports physicians and other healthcare professionals by performing clinical and administrative tasks that promote efficient patient care in a fast-paced medical setting. Working under the direction of the Nurse Supervisor and/or Practice/Office Manager, the MA performs front- and back-office functions, gathers and records vital signs and other pertinent patient information, prepares patients for examinations, assists with treatments, coordinates tests and follow-up care, and documents treatment in the medical record. The MA anticipates patient needs and symptoms and responds appropriately, prioritizing patient safety and experience. The role requires competency in serving patients of all ages. The MA provides relationship-based, patient-centered care that reflects population-specific needs and cultural diversity, works collaboratively with patients and families, and supports providers, nurses, and clinical staff in maintaining continuity of care. The position may include front-office support such as check-in, check-out, scheduling, and other nonclinical functions. The MA follows recognized clinical practice guidelines, applicable laws and regulations, and Wellstar policies and standards. The role also includes participation in meetings, quality improvement and professional development activities, and may include precepting new team members, trainees, or students. The MA supports responsible use of supplies and may provide staffing coverage for absences, vacation, or leave.

Requirements

  • High school diploma or GED.
  • Medical assisting certificate.
  • Upon hire, hold a current certification from one of the following credentialing bodies: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA).
  • Upon hire, hold a current BLS card from the American Heart Association; listed qualifying credentials include BLS, ARC-BLS, or BLS-I.
  • Ability to work quickly and efficiently to support patient comfort and satisfaction.
  • Ability to read, write, and speak English.
  • Basic computer skills.
  • Organizational skills and attention to detail.
  • Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

  • Experience in a physician practice setting.
  • At least one year of experience in the area or specialty for which the candidate is applying.

Responsibilities

  • Provide relationship-based, patient-centered care tailored to patient and population-specific characteristics, including cultural diversity.
  • Collaborate and communicate with patients and, when appropriate, their significant others or family to help patients feel at ease.
  • Prepare patients for visits with physicians and advanced practice providers.
  • Prepare rooms and equipment and assist physicians and advanced practice providers with patient treatment.
  • Carry out orders generated during office visits and respond to patient requests received outside office visits.
  • Maintain patient safety at all times.
  • May assist with front-office operations, including check-in, check-out, scheduling, and other nonclinical functions.
  • Provide care in accordance with recognized clinical practice guidelines and standards, applicable laws and regulations, and organizational policies and procedures.
  • Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
  • Participate in daily huddles, staff meetings, workgroups, committees, and shared decision-making activities as applicable.
  • Participate in quality improvement initiatives and promote inclusive teamwork.
  • May serve as a preceptor for onboarding or training new team members, trainees, or students.
  • Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
  • Identify opportunities to improve care delivery and suggest solutions; reflect on performance and seek relevant training or mentorship.
  • Use material resources responsibly, minimize waste of medical supplies and medications, and alert supervisors or ordering staff when supplies are low.
  • May provide staffing coverage for absences, vacation, and leave.
  • Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.
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