Certified Medical Assistant (CMA) Duke Primary Care-Float Pool

Duke Careers•Durham, NC

1d•Hybrid

About The Position

Duke Primary Care in Durham offers comprehensive family medicine and lab services in one location. For adults, services include internal and family medicine, annual physicals, preventive care, sick visits, immunizations, chronic illness management, women’s health care, and diagnostic tests like lab work and X-rays. For children and adolescents, care includes well-child visits, routine checkups, physicals, immunizations, and management of conditions like asthma, allergies, and diabetes. This is a Float-Pool (Travel position) with clinic hours from 8am - 5pm Monday to Friday. The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Requirements

Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Good customer service skills.
Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
Working knowledge of sterile techniques and special procedures that are applicable to work performed.
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
Age specific competencies.
Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
Typing skills
Medical terminology

Nice To Haves

Level I -- Graduation from accredited Medical Assistant program strongly preferred.
Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III & IV.
Levels II and III -- Ability to independently seek out resources and work collaboratively

Responsibilities

Answer telephones
Greet patients
Update and file patient medical records
Fill out insurance forms
Handle correspondence
Schedule appointments
Arrange for hospital admissions
Arrange for laboratory services
Handle billing and bookkeeping
Take medical histories and recording vital signs
Explaining treatment procedures to patients
Preparing patients for examinations and procedures
Assisting the physician during the examination and procedures
Collect and prepare laboratory specimens
Perform basic laboratory tests on the premises
Dispose of contaminated supplies
Sterilize medical instruments
Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record
Prepare and administer medications as directed by a physician
Authorize drug refills as directed
Telephone prescriptions to a pharmacy
Draw blood
Prepare patients for x-rays, tests and procedures
Take electrocardiograms
Remove sutures/ staples
Change sterile and non-sterile dressings
Perform a variety of the technical procedures involved in the procurement, processing and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.
Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
Receive and process specimens as required by respective laboratory area procedures and protocols.
Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
Utilize various hospital information systems and software
Assist in training new personnel; provide technical assistance to new employees, students as assigned.
Maintain specimens and/or slides.
Prepare reagents, dyes, etc. used in the processing of specimens.
Perform routine maintenance as required by laboratory procedures.
Assist with word processing, miscellaneous office tasks and maintaining office records.
Behave professionally at all times upholding the Duke values of excellence, diversity, teamwork, safety, & integrity.
Perform other related duties incidental to the work described herein.