Certified Medical Assistant (CMA) - Hillsborough Urgent Care

Duke•Hillsborough, NC

4d•Onsite

About The Position

Duke Urgent Care Hillsborough provides prompt, compassionate care for patients of all ages with minor injuries and illnesses, including sprains, cuts, flu symptoms, and infections. The clinic also offers sports physicals, limited employment physicals, and routine vaccinations. The team operates in a fast-paced, sometimes high-pressure setting, while maintaining a close-knit, collaborative environment. This team fosters a culture of open communication, professional growth, and mutual support.

Requirements

High school or GED graduation is required.
Certified Medical Assistant certification is required prior to beginning position.
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
Knowledge of sterile techniques and procedures relevant to the work performed.
Familiar with the procedures for administering both routine and special patient treatments.
Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
Knowledge of infection control procedures and safety measures, with age-specific competency.
Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
Able to document and communicate information clearly while building effective relationships with patients and staff.
Typing skills and knowledge of medical terminology (Levels II and III).
Ability to independently seek resources and work collaboratively with others.

Nice To Haves

Graduation from an accredited Medical Assistant program is strongly preferred.
Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred.
No experience required (Level I).
Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting (Level II).
Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting (Level III).
1 year of experience will be provided for an Associate degree in Medical Assisting.
Applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Responsibilities

Collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
Assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
Disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
Performs other clinical tasks as assigned by the doctor.
Greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling.
Coordinates hospital admissions, lab services, and update medical records.
Completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
May assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.