Certified Medical Assistant (CMA/RMA) - PACU

Carle Health•Peoria, IL

13h•Onsite

About The Position

The Certified Medical Assistant assists with the examination and treatment of patients under the directions of a physician or Registered Nurse (RN). This role focuses on clinical excellence, patient education, performance improvement, and participating in the interdisciplinary care of patients. The Medical Assistant will perform select clinical duties, including taking vital signs, verifying medical records, completing patient admissions and discharges, drawing blood, and other assigned duties by the nurse. They will also contribute to data collection, analysis, and problem-solving for process improvements and patient satisfaction, ensuring care is consistent with standards of care and national patient safety goals.

Requirements

Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)

Responsibilities

Assists the RN in the development of an individualized plan of care using a collaborative approach with the patient/family and health care team.
Implements appropriate interventions identified in the plan of care to achieve expected patient outcomes.
Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift as directed by RN.
Modifies plan of care based on evaluation as directed by RN.
Completes required documentation as appropriate, including patient charting and event reports.
Demonstrates technical knowledge of equipment and troubleshoots when problems arise.
Performs select clinical duties, including but not limited to: taking vital signs, verifying and reconciling medical records/patient history/patient flowsheets, completing patient admissions and starting the intake process, completing patient discharges, and drawing blood.
Participates in interdisciplinary care of patient through collaboration with team members and utilizes additional resources when necessary.
Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs.
Recognizes need for assistance and utilizes resources in a timely manner.
Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions.
Identifies and utilizes team resources to solve identified problems or needs.
Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes.
Provides goal-focused bedside shift report.
Advocates with physicians on patient's behalf when necessary.
Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity.
Chooses an appropriate and meaningful communication style when interacting with others; gives and accepts constructive feedback to/from peers.
Participates in intentional rounds, communicates any next level of care needs.
Adapts teaching strategies appropriately to meet the patient's/family's age specific needs.
Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension as directed by RN.
Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc. under the direction of RN.
Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals.
Consults appropriate resources within the hospital to provide specialized education.
Utilizes health patient education system and other resources for patients and family members.
Completes discharge education with patients.
Utilizes teach-back method of education.
Actively participates in data collection, analysis, problem solving and gives input on process improvements and patient satisfaction.
Assures that the care provided is consistent with standards of care, evidence based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospital, such as activity, basic hygiene and nutrition.
Works with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfaction.
Actively promotes and achieves customer satisfaction (patient, family, departments, physicians).
Participates in the implementation of Performance Improvement initiatives.
Promptly and efficiently follows up on patient/family requests/needs - anticipates patient/family needs.
Encourages coworkers in achieving excellent customer satisfaction; utilizes organizational service excellence standards.
Identifies practice problems on the unit with solutions generated.
Implements changes in own clinical practice based on literature and unit process improvement outcomes.