Certified Medical Assistant (CMA) - Physician Practice - Warren General Surgery

Mercy Health • Warren, OH

2d

About The Position

The Certified Medical Assistant works closely with the primary care physician to deliver excellent patient care to the community, ensuring services are provided within the Medical Assisting scope and state guidelines. The role reviews and updates health records, measures vital signs, and prepares treatment rooms for examinations.

The position also provides respectful customer service, prepares and reviews charts for upcoming visits, verifies diagnostic test results and other medical records, and completes clerical tasks such as inventory checks, stocking supplies, tracking referrals, and answering phones. The role requires prompt troubleshooting and problem resolution. Other duties may be assigned.

This position is in Mercy Health’s Warren General Surgery department and is scheduled for 40 hours per week on the day shift.

Requirements

• High school degree or GED.
• Active Medical Assisting certification from an accepted certifying organization, required within 12 months of the start date. Accepted credentials include CMA, RMA, CCMA, NRCMA, or NCMA.
• If unable to obtain MA certification, Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable, except in South Carolina.
• Problem-solving skills and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.

Nice To Haves

• One year of medical assistant healthcare experience.
• Two years of clerical experience in a physician’s office.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire for BSMH locations and required before independent patient care there; it is required at hire for Roper St. Francis Healthcare locations.

Responsibilities

• Greet patients and community members respectfully and provide excellent customer service.
• Prepare and review patient charts for upcoming visits, verifying diagnostic test results, hospital reports, and other medical records are correct and up to date.
• Measure vital signs, including pulse rate, respiration, blood pressure, weight, and height.
• Perform departmental clerical duties, including checking inventory, stocking supplies, tracking referrals, and answering phones as needed.
• Troubleshoot and resolve problems promptly.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED