Certified Medical Assistant (CMA)

Heartland Community Health Clinic•Pekin, IL

4d•Hybrid

About The Position

The Certified Medical Assistant (CMA) provides patient care, in accordance with the Heartland Health Services (HHS) mission, strategic goals, federal and state laws and regulations, performance and outcome objectives, and accreditation standards. This role involves working with patients of all ages, maintaining positive working relationships with other departments, and ensuring efficient patient flow and care delivery.

Requirements

High school diploma or equivalent required.
Completion of an accredited medical assistance certification program with current certification.
Ability to lift up to 50 pounds.
Demonstrates the knowledge and skills to provide patient services appropriate to the ages served.
Proficient computer skills for chart completion.
Strong interpersonal skills necessary to interact and enhance patient relations.

Nice To Haves

Basic Life Support certification (required to obtain within the first 90 days of hire).

Responsibilities

Demonstrates the ability to work with patients of all ages.
Maintains a positive working relationship with department - communicates with other HHS departments, as needed, to resolve operational problems and make the most effective use of the resources in delivering quality patient care.
Checks patient in by taking vitals, documenting pain, medications, allergies, reason for patient visit, and other flow sheets as required.
Completes the appropriate electronic health record templates.
Reviews patient chart, checks for any outstanding labs, x-ray results, or any medical visits since last appointment.
Reviews patient medications and pends refills.
Handles EHR in baskets as assigned.
Assists clinician during examinations and performs treatments, procedures, and waived lab testing within scope of competency and training.
Administers medications as ordered by clinicians and according to HHS policy/protocol.
Stocks and cleans exam room and cleans exam table and other furniture with appropriate cleansing agent as per protocol.
Performs quality control duties regularly, in accordance with regulatory and department policy.
Ensures proper care in the use and maintenance of equipment and supplies; practices safety, environmental, and/or infection control methods.
Runs EHR reports per protocol.
Travels to various clinic locations as needed.
Supports clinic compliance with all applicable federal, state, local, and HHS rules, regulations, protocols, and procedures governing the clinical provision of medical services as well as those relating to, but not limited to, workplace safety, public health, and confidentiality.
Supports and is involved in HHS’s continuous quality improvement efforts designed to improve patient outcomes.
Works in consultation with clinical teams, direct clinical support staff, and indirect clinical support staff to develop and implement policies and procedures that maximize patient-centered communication and services.
Maintains and assures confidentiality of patient information in accordance with HHS’s policies.
Reports building/equipment problems through the appropriate channels.
Performs any clerical duty or department related task as assigned by supervisor in a continuously changing medical practice.
Attends all staff meetings, department meetings, and any other meetings as required.