Certified Medical Assistant Team Lead (Brand New Office)

One Medical • Hoboken, NJ

14h • Onsite

About The Position

One Medical is a primary care solution that aims to transform healthcare by making it more affordable, accessible, and enjoyable. They offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, with the goal of delivering exceptional healthcare to more people and achieving better health outcomes. The company is committed to building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

This role, internally called Practice Coordinator, is for a Team Lead of the Medical Assistant team. The Practice Coordinator will be the onsite lead, supporting the practice team members in delivering high-quality care and patient experiences. Responsibilities include championing best practices, ensuring smooth practice operations with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the main point of contact for daily clinical operational oversight. This role involves motivating, supporting, and directing teammates, coaching them for high performance, and supporting them through change and growth. The ideal candidate is proficient in customer service, support roles, administrative work, and motivating teams, especially during times of change. They are skilled in nuanced patient communication, fostering open communication with team members, and are looking for an opportunity to lead a team at an organization transforming healthcare.

Requirements

• At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare
• Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education
• An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board
• Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• Strong written and verbal communication skills
• Proven track record of leading successful change management and process improvement efforts preferred

Nice To Haves

• Experience in healthcare, with a solid understanding of billing and insurance, is preferred

Responsibilities

• Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members
• Provide team support and leadership through training, coaching, and mentoring of team members and team recognition
• Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics
• Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts
• Support the financial health of the practice through office budget review and managing copay and revenue cycle
• Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed
• In partnership with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health
• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance
• Perform all front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered
• Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs

Benefits

• Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.
• The total compensation package for this position may also include benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree