Certified Medical Assistant - Receptionist

SDUIH•Pierre, SD

3d•Onsite

About The Position

South Dakota Urban Indian Health, Inc. (SDUIH) is a mission-driven nonprofit healthcare organization dedicated to delivering high-quality, patient-centered care. SDUIH fosters a supportive and empowering workplace culture built on equitable pay, flexibility, professional growth, and employee wellness. The Certified Medical Assistant/Medical Receptionist serves an instrumental role at SDUIH clinics, supporting both clinical and front-desk operations to ensure patients receive high-quality care and a positive experience. This position is one of the first points of contact for patients, helping to shape their first impression of the clinic through professional communication, compassionate service, and efficient coordination of care. Responsibilities include drawing, processing, running, and shipping laboratory specimens, supporting clinical duties as needed, and assisting in maintaining high standards of patient care. Additionally, this role is responsible for greeting and communicating with patients and the public, scheduling and registering patients through the electronic health record system, answering phones, and providing general office and clerical support. The ideal candidate will possess strong multitasking abilities, excellent customer service skills, attention to detail, and either prior laboratory experience or the ability to quickly learn laboratory procedures and workflows.

Requirements

Must be at least 18 years of age.
Ability to successfully pass a federal background check.
Ability to provide valid Indian Preference documentation if claiming preference eligibility.
Demonstrated professionalism, integrity, and the ability to serve as a positive role model within the community and workplace.
Knowledge of Native American culture, traditions, and culturally sensitive patient service practices.
Knowledge of English grammar, spelling, punctuation, and professional written and verbal communication standards.
Skilled in customer service etiquette and techniques, including professional interaction with patients, staff, and the public.
Knowledge of basic arithmetic, cash handling procedures, and receipt processing techniques.
Knowledge of private, local, state, and federal resources available for patient treatment, care coordination, and support services.
Knowledge of federal reporting requirements, including Government Performance and Results Act (GPRA) and Uniform Data System (UDS) requirements.
Knowledge of HIPAA confidentiality standards and OSHA safety rules and regulations.
Understanding of funding sources and programs supporting patient registration and healthcare services.
Proficient in computer applications and office software, including Microsoft Word, Excel, and related systems.
Prior laboratory experience or the ability to quickly learn laboratory procedures and workflows.

Nice To Haves

Ability to maintain a flexible work schedule including evenings and weekends.

Responsibilities

Drawing, processing, running, and shipping laboratory specimens while working closely with the Lab Manager to ensure the CLIA-waived SDUIH lab operates smoothly and maintains safe, effective workflows.
Supporting clinical duties as needed and assisting in maintaining high standards of patient care.
Greeting and communicating with patients and the public.
Scheduling and registering patients through the electronic health record system.
Answering phones and providing general office and clerical support.
Enforcing HIPAA requirements and maintaining strict patient confidentiality in all communications and administrative processes.
Professionally greeting and assisting patients and the public in person and over the telephone using clear, courteous, and articulate communication skills.
Effectively multi-tasking and managing high volumes of incoming calls, patient interactions, and administrative duties in a fast-paced environment.
Establishing and maintaining positive, professional relationships with patients, staff, and external agencies.
Utilizing general office equipment and computer systems proficiently, including RPMS/Scheduling GUI for patient registration and appointment scheduling.
Understanding and following office practices, agency procedures, and step-by-step oral and written instructions with accuracy and attention to detail.
Performing assigned clerical and administrative tasks efficiently while maintaining organized records and workflow processes.
Operating and performing minor maintenance on office equipment while adhering to OSHA safety requirements and workplace standards.
Participating in professional development opportunities, required training sessions, workshops, and team meetings, including travel as needed.
Answering telephones and routing telephone calls courteously and professionally. Checking voicemails left on the answering machine in a timely manner.
Discussing available appointment times with patients, both in person and telephonically, and recording scheduled and canceled appointments in RPMS and/or Scheduling GUI. Determining what patient needs to be seen for and with what empaneled provider. Informing patients what documents will be needed at the time of visit.
Recording patient information into the Patient Registration portion of RPMS by obtaining information over the phone prior to the patient’s visit when possible. Verifying patient registration information at every visit and entering it into RPMS prior to scheduling an appointment for the patient.
Greeting and directing visitors to appropriate staff.
Providing new patients with all appropriate paper forms that must be filled out before their appointment; such as new patient packet, HIPAA NPP, AOB/ROI, Medical History form, etc. Providing information and answering questions regarding in-take form and process. Obtaining a copy of Photo ID, tribal enrollment, insurance card and scanning into Vista Imaging.
Reviewing forms verifying their accuracy and completeness including, but not limited to, HIPAA signatures, tribal verification, income information, insurance coverage etc. Verifying signature dates match dates entered in RPMS.
Collecting insurance or third-party payment information and making copies of information for chart/billing files. Verifying insurance, Medicaid and Medicare eligibility and coverage (including Medicaid referral cards). Updating Medicare secondary payer forms every visit. Preparing billing sheets, doing appointment reminder calls, verifying insurance eligibility.
Collecting fees (co-pays), issuing receipts and providing change.
Completing the daily balance report, having it verified and deposited at the bank. Responsible for cash box accuracy.
Distributing incoming mail (signing for express mail or packages; i.e. Federal Express/UPS).
Operating postage machines to affix postage to mail.
Preparing electronic charts with current up-to-date complete paperwork needed to meet program policies and standards, including but not limited to billing sheet, progress notes, verification of tribal enrollment, copies of insurance coverage, etc.
Preparing charts by attaching all needed paperwork to the billing sheet.
Filing and retrieving a variety of materials to maintain office records.
Monitoring lobby area cleanliness and straightening magazines, etc. as needed.
Participating in front desk meetings and opportunities for professional growth.
Backing up any CHR duties as needed and performing other duties as assigned.
Maintaining a flexible work schedule including evenings and weekends.
Completing and submitting the Daily Balance Sheet.
Establishing and completing computer patient database system information within 1 day after patient contact. Providing reports upon request.
Completing specialized reports at the request of the Executive Director or other members of Administration.