Certified Medical Assistant Practice Supervisor
About The Position
Unity Health Network, part of the Optum and UnitedHealth Group family of businesses, is the largest independent physician network in Northeast Ohio. Our infrastructure enables us to provide extensive primary care services and diverse specialty care offerings while removing non-medical business functions from our clinical staff, allowing them to concentrate on care delivery. Our team is growing, and we are looking for more health care professionals who want to be part of an organization that is driven by excellence. You can be part of a dedicated health care team that provides high quality and timely patient-centered services. In return, we will provide you with competitive opportunities that are driven to change the future of health care delivery and your career. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Practice Supervisor leads day-to-day operations of the health center, partnering with providers and regional leadership to deliver a high-quality, efficient patient experience. This role oversees staffing, scheduling, service standards, and compliance. Practice Supervisor will perform Medical Assistant (MA) duties as needed to support patient flow.
Requirements
- High school diploma, GED, or equivalent
- Medical Assistant National Certification
- CPR and/or BLS certification (or ability to obtain per policy)
- 1+ years of leadership/people management experience
- 1+ years of Medical Assistant experience
Nice To Haves
- 5+ years of experience in a primary care or ambulatory setting
- 3+ years of experience in a management capacity and/or health center operations
- Experience in managed care and/or medical group operations
- Experience with electronic medical records (EMR)
- Hands-on clinical/back office skills (e.g., vitals, injections/immunizations, phlebotomy, urinalysis, medication administration), and/or front office support (e.g., scheduling, prior authorizations, refills, referrals)
Responsibilities
- Lead daily clinic operations; ensure excellent customer service and patient satisfaction; address complaints and service recovery
- Coordinate provider schedules and patient appointments; monitor access and adjust templates/coverage as needed
- Recruit, coach, counsel, and develop teammates; ensure reliable attendance and professional standards
- Ensure adherence to HIPAA and company policies; support implementation of best practices and applicable federal/state/local regulations
- Maintain a safe, professional environment; monitor space needs; plan/coordinate expansion or enhancement projects as required
- Partner with Medical Director and regional team to support provider satisfaction and resolve operational barriers
- Enhance center visibility through community involvement; participate in committees as needed
- Ensure billing policies and procedures are followed
- Perform clinical intake (vitals/history), room/prepare patients, assist with transfers/specimen collection, support minor in-office procedures, perform point-of-care testing, clean/turn over exam rooms and equipment per infection-control standards, maintain clinical supplies/equipment, and ensure proper storage/disposal of biohazards
- Perform additional duties as assigned
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
