Certified Medical Assistant (Full-Time) – Patient Navigation Support

Bergen Volunteer Medical Initiative • Hackensack, NJ

28d • Onsite

About The Position

The Certified Medical Assistant (CMA) is responsible for obtaining lab specimens from BVMI patients, volunteers, and/or employees as ordered. The CMA works collaboratively with the Medical Director, Charge Nurse, and volunteer medical staff to achieve optimal patient care and satisfaction. This role also supports patient navigation functions, helping coordinate referrals and follow-up care to ensure continuity for patients moving through the healthcare system.

Requirements

• Certified Medical Assistant (CMA) credential required.
• Proven experience in Phlebotomy and EKG administration.
• Must be bilingual (Spanish/English).
• Proficiency in using computers, including Electronic Medical Records (EMR) and office software.
• Strong communication skills with the ability to work with diverse cultures in a fast-paced environment.
• Punctual, dependable, and capable of multitasking.

Nice To Haves

• Experience with patient navigation, referral tracking, or case coordination a plus.
• Sterile Processing Technician experience or CRCST/CSPDT certification a plus.

Responsibilities

• Verify patient identity prior to obtaining specimens by confirming name and birthdate against lab requisitions.
• Obtain and handle specimens using proper lab techniques; provide clear patient instructions for urine and other non-blood specimens.
• Review lab requisitions for accuracy; enter orders into the lab computer; label, process, and store specimens appropriately.
• Perform patient EKGs as ordered during clinical sessions.
• Prepare Quest requisitions when internal access is not possible; schedule specimen pickups and record confirmation numbers.
• Consult the Quest Lab Reference Book or Charge Nurse for complex testing questions.
• Answer incoming calls, schedule appointments, and manage patient check-in and check-out.
• Consult with the Charge Nurse or NP on patient health concerns and relay information accurately to patients.
• Assist with medical interpretation to support patient communication as needed.
• Help document and track the status of outgoing referrals and specialist consultations to support continuity of care.
• Assist in ensuring specialist notes and test results are received, scanned into the EMR, and routed to the ordering provider.
• Support reminder calls for outside appointments and reinforce the importance of follow-up care.
• Assist in contacting outside medical records departments to obtain reports needed by BVMI providers.

Benefits

• Equal opportunity employer committed to diversity and inclusion in the workplace.
• Culture of Caring philosophy.
• Staff is committed to working with patients of diverse socioeconomic and cultural backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed