Certified Medical Assistant - Palliative Care
About The Position
Join the Palliative Care and Geriatrics Team as a WA State Certified Medical Assistant! Our Palliative Care team is dedicated to improving quality of life through compassionate, whole-person care. This role offers the opportunity to make a meaningful difference in the lives of patients and families while working alongside a collaborative and mission-driven team based approached care team. The Palliative Care Medical Assistant-Certified (MA-C) plays a vital role in supporting patients with serious or chronic illness by providing compassionate, patient-centered care in collaboration with the interdisciplinary palliative care team. This role focuses on creating a supportive experience for patients and families while assisting providers with clinical workflows, coordination of care, and communication across the continuum of care. This role will also support Geriatric patients. The ideal candidate demonstrates empathy, strong communication skills, emotional intelligence, and the ability to support patients through complex healthcare journeys while maintaining excellent clinical and operational standards.
Requirements
- Graduate of an accredited Medical Assistant program.
- Certification from national certifying entity (AAMA, NCCT, AMT, NHA, etc.)
- Current Washington State Medical Assistant-Certified credential required, or ability to obtain within 6 months of hire.
- Current healthcare provider BLS required.
- Strong interpersonal and communication skills with the ability to navigate sensitive conversations compassionately
- Ability to work effectively in a collaborative, team-based environment
Nice To Haves
- Experience with EPIC or electronic medical records
- Previous experience in primary care, oncology, hospice, geriatrics, internal medicine, or palliative care.
- Compassionate and patient-centered approach to care
- Strong organizational and multitasking skills
- Ability to remain calm and supportive in emotionally complex situations
- Commitment to dignity, respect, and holistic patient care
- Passion for improving quality of life for patients and families
Responsibilities
- Support palliative care providers with patient visits, clinical documentation, and care coordination
- Room patients, obtain vital signs, reconcile medications, and prepare charts for visits
- Assist with symptom management workflows and patient follow-up communications
- Coordinate referrals, imaging, lab work, and specialty appointments as needed
- Serve as a compassionate point of contact for patients, families, caregivers, and community partners
- Support advanced care planning discussions through preparation of documentation and patient resources
- Collaborate closely with RNs, clinicians, and interdisciplinary team members
- Maintain accurate and timely documentation within the electronic health record (EHR)
- Help create a calm, respectful, and supportive environment for patients and families navigating serious illness
- Participate in quality improvement and workflow optimization initiatives within the palliative care department
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- long term disability
- health savings account
- flexible spending account
- employee assistance program
- multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- 401k retirement plan
- employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
