Certified Medical Assistant Health Coach

AdventHealth•Sanford, SC

23h•Onsite

About The Position

Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals. Participates in daily operations of the practice, including answering phone calls, assisting with front desk inquiries, and maintaining the clinical space. Communicates through various digital channels to support patient care. Performs initial health screens and intake for new members. Obtains and reviews old medical records to ensure comprehensive patient history. Identifies care gaps and orders necessary screening tests. Confirms appointments and provides instructions to patients. Conducts pre-visit RAF reviews to prepare for patient visits. Welcomes patients, provides tours of the practice, and reviews welcome packets. Ensures all medical records are available for office visits. Performs needed screenings and orders appropriate tests during visits. Conducts intra-visit RAF reviews to assess patient needs. Reviews quality metrics, performs vitals, screenings, and medication reconciliation. Manages the check-out process with patients and conducts post-visit follow-up calls. Other duties as assigned.

Requirements

Knowledge of chronic disease management
Empathetic nature and a distinct ability to consistently provide top tier service.
Driven by passionate desire to enhance and improve member outcomes.
Knowledgeable in member advocacy and navigating complex systems.
Responsible for managing the member’s entire care plan with the guidance of the RN Case Manager and Provider.
Ability to function and assist others in a team-based environment.
Ability to support and navigate the health needs of the member.
Ability to build trust, rapport and work in a supportive way.
Ability to collaborate with entire team to meet the needs for the patient.
Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements.
Experience with computers required.
Actively participates in daily team huddles.
Administer medications, perform vital signs, ECG’s, and various point of care testing per providers orders.
Graduate of a Medical Assistant Program
Basic Life Support - CPR Cert (BLS)
American Association Medical Assistants (CMA) OR Clinical Medical Assistant Certification (CMAC) OR ARMA Registered Medical Assistant (RMA) OR AMT Registered Medical Assistant (RMA) OR National Certified Medical Assistant (NCMA) OR Certified Clinical Medical Assistant (CCMA) OR Nationally Registered Certified Medical Assistant (NRCMA)

Nice To Haves

Experience in guest relations or customer service

Responsibilities

Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals.
Participates in daily operations of the practice, including answering phone calls, assisting with front desk inquiries, and maintaining the clinical space.
Communicates through various digital channels to support patient care.
Performs initial health screens and intake for new members.
Obtains and reviews old medical records to ensure comprehensive patient history.
Identifies care gaps and orders necessary screening tests.
Confirms appointments and provides instructions to patients.
Conducts pre-visit RAF reviews to prepare for patient visits.
Welcomes patients, provides tours of the practice, and reviews welcome packets.
Ensures all medical records are available for office visits.
Performs needed screenings and orders appropriate tests during visits.
Conducts intra-visit RAF reviews to assess patient needs.
Reviews quality metrics, performs vitals, screenings, and medication reconciliation.
Manages the check-out process with patients and conducts post-visit follow-up calls.
Administer medications, perform vital signs, ECG’s, and various point of care testing per providers orders.
Other duties as assigned.