Certified Medical Assistant / CSR Team Leader | UF North | Days | Full time

UF Health•Jacksonville, FL

13d•Onsite

About The Position

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), this role supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back office staff located in the ambulatory setting. The position also acts as a liaison with staff, departments/practices, and patients.

Requirements

2 years Medical assistant and customer service experience in physician office required
1 year Medical Assistant experience in same or similar specialty required
2 years Working knowledge of Insurance Plans, to include Medicare, Medicaid, HMOs and other 3rd party payors required
High School Diploma or GED required
Certified Medical Assistant (CMA) required at time of hire
Basic Life Support (BLS) required at time of hire

Nice To Haves

Registered Medical Assistant - Nationally Certified preferred at time of hire

Responsibilities

Performs general office duties.
Assists with personnel and payroll functions for assigned personnel, including participation in the hiring process, training process, and continuous coaching and feedback for staff performance.
Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front, back, and clinical offices.
Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in department policies and procedures.
Participates in regulatory and proficiency checks for quality management and accreditation requirements.
Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance, and authorizations for specialty appointments.
Institutes and maintains a high level of customer service in the front, back, and clinical office areas regarding patient, physician, and inter-departmental contact made in person or by telephone.
Performs all CSR and MA job functions.
Participates in performance improvement projects.
All other duties as assigned.