Certified Medical Assistant (CMA)

Eleanor Health

3d • $20 - $22 • Remote

About The Position

Eleanor Health is seeking a compassionate and dedicated Certified Medical Assistant (CMA). The CMA will play a crucial role in supporting our mission to provide comprehensive and compassionate care to individuals recovering from substance use disorders. The ideal candidate will possess strong clinical skills, excellent communication abilities, and a deep commitment to improving patient outcomes. Our care model is delivered both virtually and in-clinic. This is a virtual role with the potential to become hybrid depending on location. This position is Full Time.

Requirements

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant or LPN program.
• Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT)
• Minimum of 1-2 years of experience in a clinical setting, preferably in a substance use disorder treatment facility or behavioral health environment.
• Experience with EHR systems and medical documentation.
• Strong clinical skills, including medication administration, and basic laboratory procedures.
• Excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills, with a focus on patient-centered care.
• Ability to work collaboratively in a fast paced, team-oriented environment.
• Compassionate approach to patient care with a strong understanding of the complexities of substance use disorders.
• Comfortable with ambiguity and taking on a variety of tasks, as needed

Responsibilities

• Conduct initial member intake and assessments, including social history, medical history, current medications, and overall member needs.
• Assist with the coordination of member care plans, ensuring adherence to prescribed treatments and protocols.
• Support members through the intake process, monitoring for withdrawal symptoms and providing appropriate interventions.
• Provide direct member care, which may include administering medications, injections, and other clinical tasks as directed by healthcare providers.
• Help cultivate a distinctive and engaging workplace culture grounded in mission focused care, proactive initiative, ethical conduct, and strong team collaboration.
• Prepare and maintain examination and treatment areas, ensuring a clean, safe, and organized environment.
• Manage and document member information in electronic health records (EHR) systems accurately and efficiently.
• Assist with obtaining prior authorizations and pre-certifications as appropriate.
• Serve as the first point of contact for medication-related questions, ensuring timely and appropriate escalation to the medical teams.
• Perform routine in-clinic laboratory tests, including urine drug screens, ensuring accurate documentation and reporting of results.
• Schedule and coordinate member appointments, follow-ups, and referrals.
• Provide member education and resources on health maintenance, medication management, and substance use disorder recovery.
• Assists with front office tasks, including telephone reception, scheduling, check-in and time-of-service collections.
• Maintain inventory of medical supplies and equipment, ensuring proper stock levels and functionality.
• Participate in interdisciplinary team meetings to discuss member progress, challenges, and care strategies.
• Communicate effectively with members, families, and team members, demonstrating empathy and cultural sensitivity.
• Support continuous improvement initiatives and contribute to the development of best practices in substance use disorder treatment.

Benefits

• Generous Paid Time Off (prorated for new employees)
• 12 Vacation days
• 12 Wellness (Sick) days
• 3 Floating holidays
• 9 Company-observed holidays
• Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage
• 401(k) plan with 3% match
• Short-term disability
• Long Term Disability
• Life Insurance
• Family Medical Leave
• Wellness Perks & Benefits
• Mindfulness App Reimbursement
• EAP with eight face-to-face sessions
• Virtual health and wellness visits covered by our medical plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED